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I would try to explain how to deal with bookings, prices, money, clothing, passports, protocol and a long etc. That can grow with all the questions that you have. More details for the trekking part would be post in the Home page.
First the most important thing is to book beds/rooms, where to sleep. Specially if you come between November and March. To book contact them directly, send and email dont expect a quick reply give one or two days, the level of the reply show how responsible they are and that give you and idea that you are going to be in a reliable place. After 2 days give a call, politely say that you have send and email and want to check if have arrive.
Vertice S.A : Lodge Paine Grande ( Refugio), Refugio Grey, Refugio Dickson and Camping los Perros, email : ventas@verticepatagonia.cl (Marcia)
Fantastico Sur: Refugio Los Cuernos, Refugio Las Torres, Refugio El Chileno and Camping Seron, email: albergue@lastorres.com (Andrea)